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04/06/2009, 7:44 nomoss Joined on 25/07/2007 Languedoc Posts 278 Credit Agricole Scam? Has anyone else received an email purportedly from Credit Agricole recently? Last night I viewed an email, received earlier in the day, from Credit Agricole de Languedoc. The message, very official-looking, basically says that due to new regulations they are obliged to increase banks' obligations regarding their verification of the identities and their knowledge of their customers. La réglementation bancaire (1) a renforcé les obligations des banques en matière de vérification d’identité et de connaissance de leurs clients. Pour répondre à ces obligations, nous devons recueillir un certain nombre de pièces et d’informations vous concernant pour actualiser votre dossier. Aussi nous vous remercions de nous adresser  It goes on to ask for an attached reply form to be completed and forwarded, together with a copy of an identity document and proof of residence, by email , by mail to their head office, or taken to my local branch. I suspect this email is spoof, since my UK bank specifically states that they will never contact me by email, and always asks for copies of such documentation to be sent by post. In any case, I am pretty sure it is impossible to have an account here without having providing this information when it was opened. If it is genuine, I am amazed that a bank should use such an insecure method to contact customers. I shall visit my branch this morning.    Report

04/06/2009, 8:00 gosub Joined on 15/01/2008 North of 47 Posts 622 Re: Credit Agricole Scam? I don't think it is a spoof, just poor practise. Take the documents they require, into your local branch. Les    Report

04/06/2009, 8:07 just john Joined on 28/04/2005 Dordogneshire/Charente borders Posts 1,485 Re: Credit Agricole Scam? Been there, done it and got the tee-shirt, you might check this out, http://www.completefrance.com/cs/forums/1664262/ShowPost.aspx the real troubles in your life are apt to be things that never crossed your worried mind, and blindside you at 4pm on some idle Tuesday    Report

04/06/2009, 8:08 nomoss Joined on 25/07/2007 Languedoc Posts 278 Re: Credit Agricole Scam? Gosub, You miss the point. They have had the information for at least 10 years. The point is that if it is genuine they should not be asking for information by email.    Report

04/06/2009, 8:14 andyh4 Joined on 15/06/2005 Cologne and Ardèche Posts 1,298 Re: Credit Agricole Scam? Was the message addressed to you personally Nomoss or just Cher(e) client? If to you personally then genuine and as stated very poor practice, if cher client or similar, then phishing trip. Andy    Report

04/06/2009, 8:29 parsnips Joined on 28/08/2008 Posts 528 Re: Credit Agricole Scam?  andyh4 wrote: Was the message addressed to you personally Nomoss or just Cher(e) client? If to you personally then genuine and as stated very poor practice, if cher client or similar, then phishing trip. Hi,       There is a warning about phishing on our credit agricole site ---make NO response and contact your branch in person.    Report

04/06/2009, 8:30 Weegie Joined on 19/12/2007 Perigord Vert Posts 178 Re: Credit Agricole Scam? For the last few weeks when logging into my CA account there has been a warning about a phishing scam.  It says DO NOT reply to an e-mail requesting this information but to delete it. If you have given this information in reply to an e-mail I would suggest you contact your branch.  Edit: Snap, Parsnips!    Report

04/06/2009, 8:31 nomoss Joined on 25/07/2007 Languedoc Posts 278 Re: Credit Agricole Scam? andyh4, It is addressed to me personally, but I don't agree that that in itself makes it genuine. Edit: Weegie, Thanks, but I certainly don't respond to emails like this. Edit: Parsnips, Weegie, I haven't noticed any messages, I must look more closely for any before I log into my account!    Report

04/06/2009, 8:39 nomoss Joined on 25/07/2007 Languedoc Posts 278 Re: Credit Agricole Scam? I just checked; there is no obvious warning on my CA site.    Report

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