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14/03/2010, 22:15 BJSLIV Joined on 23/08/2004 Posts 2,830 Re: Orange: cheaper internet €19,90/month Pacha I was actually on your side in the last round. I was pointing out to Jako that  it was silly to exclude Alice  whilst including Free when their T&Cs are virtually identical. Though your most recent point isn't 100% correct as both Darty and Neuf/SFR  provide basic ADSL only service in non-degroupee areas the thrust of your arguement is spot on. Neuf only offer 512k service for 20 Euros  which in my book barely qualifies, and  with Darty charging, from memory, around 27 Euros a month, this further diminishes the implied cost of the call package. As far as the marvellous 20 euro per month deal from Alice it must be one of the most difficult offers to pin down. I believe it is only available in areas where Alice/Free are suffering because of the cheap high speed deals offered by Numericable/Darty/Auchan  ie a handful of the larger cities. I find it very hard to understand why so many resident Brits  still mess around with Skype and other VOIP providers when there is a wide choice of all inclusive packages available around the 30/35 Euro mark. Perhaps they are always on the phone to countries not included in the select 100 destinations usually available.        Report

15/03/2010, 8:36 Martin963 Joined on 23/08/2004 W Devon/NE Perigord Posts 1,712 Re: Orange: cheaper internet €19,90/month @ Danny Thanks for the link,  but......... ........  that's what I have already done. When I put in my phone number it mentions 20 Mb (total and utter you know what) and comes up with three offers (all €29.90 upwards and including TV and or phone) and "other offers" button which comes up with another seven or so,  but NONE of them the "decouverte" one. Maybe on my really slow line they've decided I'd be too much trouble....? I wonder whether they'd "call me back" if I put my Devon number into the "call me" box.....? Laters - not my day,  I can't even get the chat facility to work, it just hangs at the connecting stage.   Alice is suddenly looking a lot more competent!! Even laters,   I send in my query on the chat,  and the lovely "Nadine" says she's heard nothing and closes the window. Blimey,  I'd heard stories about Orange but this is terrible service!!!    Report

15/03/2010, 9:10 Martin963 Joined on 23/08/2004 W Devon/NE Perigord Posts 1,712 Re: Orange: cheaper internet €19,90/month The lovely Nadine (I bet she's virtual) has now replied and this was the import of her message Nadine: L'offre découverte n'est pas disponible pour une souscription en ligne, je vous invite donc à contacter le service client Orange au 09 69 36 3900 pour souscrire cette offre. Vous: OK, merci Nadine Bother,  will have to wait until we're over.   Probably just as well.    Report

15/03/2010, 9:14 Jane and Danny Joined on 23/08/2004 near Cahors, 46 Posts 1,312 Re: Orange: cheaper internet €19,90/month very strange Martin... under Voir les autres offres, I have "envie d'internet sans engagement" and click on that and it opens the page on the link I gave earlier for the 'Decouverte' sans engagement Did you click on the 's'abonner' button? or the 'choisir cette offre' button. Either way it should work Unless you put your Devon number in the box and even Orange will have trouble doing ADSL over that distance Danny   specialist flute repair    Report

15/03/2010, 9:32 BJSLIV Joined on 23/08/2004 Posts 2,830 Re: Orange: cheaper internet €19,90/month I'm afraid Nadine , be she virtual, virtuous, or otherwise, is displaying that well known trait of French cusctomer service; if you don't know the answer make one up. I say this because I have just tested Danny's link both with our own number and with another number from our village, and both immediately offered Decouverte at 19.9 + an optional 3 Euros for a Livebox. I had been thinking that they had withdrawn the service on line, perhaps in the face of unexpectedly high demand, so as to maximise their opportunities for "Upselling" It does say that you must have cookies enabled for the thing to work properly, perhaps that may be affecting the options displayed.        Report

15/03/2010, 9:57 Martin963 Joined on 23/08/2004 W Devon/NE Perigord Posts 1,712 Re: Orange: cheaper internet €19,90/month Well I'm stumped.    I've checked the cookies situation and they are enabled (in Firefox). As an additional test I've tried Internet Exploder with the same result.   Danny's original link comes up with the 19.90 stuff,  but as soon as I go down the s'abonner route I'm lost to much more expensive options. Very very odd (and extremely irritating). I'll try some numbers from the phone book and see if it's just mine.... Laters - I've FINALLY got a friend's number in a town five miles away to reveal the "decouverte" option!    None of the numbers in our village I've tried do it,  but this friend's number gives "decouverte" under "other options" right at the bottom. So it would appear that there *is* some reason (valid or not) why my number (and others around) don't appear to allow this cheap option. I'll give the wretched incompetents a ring when we're back over,  but it's not a good start,  sadly,  as I don't want to dump Alice and find myself in the grip of Orange unless it's a money-saver.    Report

15/03/2010, 10:48 Sunday Driver Joined on 07/10/2005 Deux Sevres (79) Posts 4,284 Re: Orange: cheaper internet €19,90/month I suspect you aren't getting the Découverte 8MB s'abonner option revealed because the telephone numbers you are trying for both yourself and the people in your village are being filtered out because you're all too far from the exchange to benefit from the package?  Your friend who lives five miles away in the town may not be in the same situation as you regarding signal strength.   Waddya mean it's only Saturday......    Report

15/03/2010, 10:57 Martin963 Joined on 23/08/2004 W Devon/NE Perigord Posts 1,712 Re: Orange: cheaper internet €19,90/month I wondered that. Bit unfair of them though if that's the case,   I'd have put up with my usual 350 kbps (it's all the line is capable of) and saved myself some money into the bargain.   Looks as though this avenue of financial rectitude may be closed off to me though.    Report

15/03/2010, 11:23 Jane and Danny Joined on 23/08/2004 near Cahors, 46 Posts 1,312 Re: Orange: cheaper internet €19,90/month Well, it would seem that it has something to do with the line quality but I have no idea why it should be any different to the other offers. Having tested a number of a line I know that only gets just the minimum ADSL, the option of Decouverte is not shown. Strange... Danny specialist flute repair    Report

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