We were telephoned by our branch and asked to go in. Apparently they are supposed to check every three years that you still exist and are you! That is what we were told...We had to produce copies of passports. All done very simply in five minutes.
H.
Edit: If they had emailed we would have gone to the branch - we would never reply to an email from them.
Joined on 28/04/2005
Dordogneshire/Charente borders
Posts 1,538
Re: Credit Agricole Scam?
As per my previous postings, the e-mail (in my case) was completely genuine, all based on previous communication by letter from the bank, confirmed when visiting the bank and when speaking to a bank advisor appointed to deal with English customers. He confirmed the e-mail as a genuine request for additional information from English customers regarding their transactions and that it would follow up on all its english customers. Regulations were to blame, not the bank, who were merely following ordersthe real troubles in your life are apt to be things that never crossed your worried mind, and blindside you at 4pm on some idle Tuesday
Joined on 15/06/2005
Cologne and Ardèche
Posts 1,319
Re: Credit Agricole Scam?
nomoss wrote:
andyh4, It is addressed to me personally, but I don't agree that that in itself makes it genuine.
Well for the moment at least it does mean that it is virtually certain to be genuine (never say never).
For a phisher to match the correct name (as used by the bank) to an e-mail address (which may or may not be obvious from the email address) takes some effort. Now take into account that they are going to send it on the off-chance that the recipient does bank with the institution they are claiming to be, and that many will (like you) question the authenicity, and you will see that the hit rate will be very small for a return of having sent out a single e-mail. they could be creating mails for weeks just to get one victim.
That's why they use the impersonal address rather than a specific, which can be sent out simultaneously to 100,000 email addresses and with a possibility of picking up perhaps a handful of victims.
However I am sure that one day your view will be the correct one.
We received a letter several months ago from CA asking for copies of goodness knows what to be sent by mail. I threw the letter in the bin, on the basis that the bank has a lot more money than I do and if they want me to write to them to provide this kind of bureaucratic nonsense they can provide a rely paid envelope. We never heard anymore, which just confirms my view that these letters are sent out by a computer by the shedload and any replies received are just parked in a room somewhere.
Not hearing any more after several months does not indicate anything at all in France, I am still receiving bills from hospital treatment in 2007.
I took my stuff into the branch and made them photocopy it all, big mistake, now my statements go to England at great expense (theirs) so to find my balance I have to go in the branch where they now insist on photocopying my pasport every time.
I have given up trying to convince them that I live in France, according to them I dont and I never have, they have no records at all of me at my address in France etc etc, when I whipped out my cheque book showing my French address they had no response other than "informatiquement that is not possible".
I had the same email (I am in the same region) The bank has a genuine need for the information, but I was shocked et the suggestion that I should
"Envoi par E -mail des documents scannés à l’adresse suivante : infoclient@ca-languedoc.fr"
This is the same bank that sent me a letter to the address I have lived at for a long time, a house bought with a mortgage from them, asking me for a 'justicatif de domicile' 15 years after I first opened the account. When I asked them what they would accept they said 'a letter from a bank', so I said would they accept this one. No they said. It had to be from another bank....