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French Satellite TV, French Internet and Telephone
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 17/05/2008, 19:54
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Jane and Danny
Joined on 23/08/2004
near Cahors, 46
Posts 700
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Ernie has a very good point. Personally, I prefer just having a domain name linked email as I don't trust the web based services (free ones anyway) The free ones are not really there to give you a good service. It is secondary to their main business models. It is very easy for them to change your service if they want and then you are stuffed if you don't like it as you have given the address to the world and its dog.
It is the same with ISP email accounts; if you need to change your provider, the old email address is gone for good...I learned from that one too...
let us know what happens with the Tele2 thing
Danny
specialist flute repair
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18/05/2008, 9:36
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Quillan
 
Joined on 23/08/2004
Forum Moderator
Posts 3,576
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What you can do is find out which bit is not functioning by doing a test from within Outlook (not Outlook Express) by doing the following.:
Open Outlook
Go Tools - E Mail Accounts - View or Change Existing e-mail account
You should have a list of your existing email accounts, now click on the Tele2 account.
You will now have a button somewhere near the centre of the screen that says Test Account Settings, click on this.
A new screen will appear and the following tests will run.:
Establish Network Connection
Find Outgoing Mail Server (SMTP)
Find Incoming Mail Server (POP3)
Login to Incoming Mail server (POP3)
Send Test e-mail Message
If any of these fails then you will not get a green tick by the side of it, you will get a message box telling you what is wrong like "Can't Find Outgoing Mail Server" or "Can't Login to Outgoing Mail Server" or other massages along the lines of right login name wrong password etc, this is the information we would need to help you further.
This takes a couple of seconds and will give a better indication as to the problem.
You don't normally have to use Secure Login for the outgoing server as your user name and password coupled with the name of your SMTP server is all that is needed.
Good luck
PS The above description is for an older version of Outlook but at this level they nearly always tend to be the same.
http://www.chambresdhote.com
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18/05/2008, 11:50
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Tim
Joined on 19/03/2007
76 Haute Normandie
Posts 391
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 ErnieY wrote: | |
That's quite right Timco, my first BTinternet.com address from donkeys years ago is still alive but unlike you mine is constantly full up with Spam and I gave up using it 4 or 5 years ago and switched to Yahoo and my own domain.
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I'm surprised about the Ernie - I've never got any spam on my old BT account - I also have a Yahoo account which, I think, shares the anti-spam technolgy with BT as they are linked together. Still, I don't want to hijack this thread.
Regards - Tim
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18/05/2008, 20:29
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Acoustic
Joined on 16/05/2008
North Dordogne
Posts 19
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Now here's a strange thing - I had already tried this idea of Test Account Settings and it works its way through that right up until it gets to Send Test Email at which point I get a red cross rather than the green tick. This is in the settings I have entered manually on Outlook, ie all my old email accounts. The Tele2 account (which has been set up automatically from the Tele2 site) is in Outlook Express and doesn't have this facility. What it does report in the Tasks and Errors box is this - ERR incorrect password or account name', Port: 110, Secure(SSL): No, Server Error: 0x800CCC90, Error Number: 0x800CCC92.
This is becoming really frustrating! I've set this sort of thing up lots of times with different ISPs and usually manage to work my way round any little glitches eventually but this one has me completely foxed.
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18/05/2008, 23:35
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Acoustic
Joined on 16/05/2008
North Dordogne
Posts 19
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Thanks for that suggestion. I've got it set to 587 already though. I've had my son (an IT specialist in the UK) prying around in my computer via an access site all evening and he can't find anything which should be causing a problem and all he can suggest is a call to Tele2 engineers. So I'll take my life (and dictionary) in hand tomorrow and give them a call.
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19/05/2008, 5:57
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Jane and Danny
Joined on 23/08/2004
near Cahors, 46
Posts 700
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according to this page on the tele2.fr site, the port setting suggested is 25 (A bit misleading when the picture shows 587)
Maybe you have other settings info which came with the box
Another long shot - if all the settings are right, can you try disabling any antivirus and firewall software and then trying to send?
Danny
specialist flute repair
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19/05/2008, 10:52
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Acoustic
Joined on 16/05/2008
North Dordogne
Posts 19
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Thanks for that. Yes, I fiddled around last night disabling and enabling firewalls, opening and closing ports, etc, etc. to no avail.
The GOOD news is that I seem to have fixed it this morning - I suspect the fear of having to speak to an engineer about all the technical terms in French galvanised me to try more and more options. The secret appears to be that the Nom de Compte is actually NOT what they tell me it is on the sheet I printed direct from their account set up screen and NOT what their automatic set-up system installed! It is in fact my tele2 email address minus the @tele2.fr. Absolutely nowhere do they tell you this and I only discovered it by trial and error.
By the way, the right outgoing server port is in fact 587. I believe it's something to do with the fact that port 25 can't now be used when authentication is needed.
Thanks to everyone who came up with ideas on this, I really appreciate the hand-holding and assistance. Now on to the next problem - what I need to make my PC interact with the wireless aspect of the livebox...
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France Forum » Living » French Satellit... » Tele2
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