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23/04/2008, 10:53 Val_2 Joined on 23/08/2004 Posts 3,176 Re: Good tel number to SPEAK to EDF Just a warning that if you ring EDF to talk technical or to arrange for an engineer to visit to change heures creuses/plein etc you can end up with an extra phone charge of 35€ as we did recently when liasing on a client's property and change of hours for the aforementioned. Also should you ring the breakdown number in case of power cut, you will also receive a seperate invoice for going via Alcatel, usually about 6€ to listen to a recorded message of what areas are affected. This is Brittany by the way and you get diverted to Normandy.    Report

30/04/2008, 6:50 timc17 Joined on 31/08/2004 st savinien Posts 151 Re: Good tel number to SPEAK to EDF  Val_2 wrote: Just a warning that if you ring EDF to talk technical or to arrange for an engineer to visit to change heures creuses/plein etc you can end up with an extra phone charge of 35€ as we did recently when liasing on a client's property and change of hours for the aforementioned. Also should you ring the breakdown number in case of power cut, you will also receive a seperate invoice for going via Alcatel, usually about 6€ to listen to a recorded message of what areas are affected. This is Brittany by the way and you get diverted to Normandy. We have just had EDF re-connect the electricity supply to our new house. Whilst they were doing this they noticed the cable from the pylon had been damaged and promptly repaired it. We were not asked to sign any paperwork when they arrived or after they had finished and my wife was not told about any charges when booking the rendez-vous. I'll post an update if we too suffer additional phone costs and a repair charge.    Report

30/04/2008, 7:20 Dick Smith Joined on 23/08/2004 Surrey and Manche (Pays Mortainais) Posts 8,890 Re: Good tel number to SPEAK to EDF If you visit the EDF website and set up your account you will find a list of ways of contacting them. One is a 'local call' number, which you just treat as you would any other French number called from the UK (drop initial zero, add 0033). I used this last week to pay a bill (online payment was not working as usual) and set up TIP. Very nice man, spoke very clear French, no problems. Apart from very loud music when on hold. If anyone needs the number I'll look it up. Regards Dick Smith Nowhere is there warmth to be found Among those afraid of losing their ground    Report

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France Forum » Legal and Finan... » French Finance » Re: Good tel number to SPEAK to EDF

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