My OH and I have both received one each, although he did received his a few weeks before me. I vaguely remember Nationwide saying that all Visa Debit customers should receive their new cards and the readers by May. Think you might need to contact them to see if it has been sent to you and has gone missing in transit. They do say that if you need a replacement there will be a charge but if you've never received it in the first place can't see how they can do this.
Betty
cooperlola wrote:These were introduced a short while ago, for access to Nationwide Internet Banking. I haven't received one yet and can't do many of the normal operations without it. Has anybody else out there actually received one yet?
Hi got mine this morning.
It was identical to the Natwest one I had Last year (except the logo) I've only used the Natwest one a few time but it seems quite straight forward.
Well, I'm reassured by the fact that others haven't got theirs either, at least, but I have contacted them. Gosub, I can look at my accounts OK, but cannot do any transfers as it's now insisting that I use the reader - yours may well do the same now, dunno.
Thanks all for responding.
cooperlola wrote: Well, I'm reassured by the fact that others haven't got theirs either, at least, but I have contacted them. Gosub, I can look at my accounts OK, but cannot do any transfers as it's now insisting that I use the reader - yours may well do the same now, dunno. Thanks all for responding.
Hi this is the wording on the letter I got this morning:
Improved security for Internet Banking
We're constantly developing our Internet Bank Security to combat the increasingly sophisticated
methods used by today's fraudsters, and one such measure is Card Reader Security.
Card Reader Security uses chip and PINtechnology to provide an extra level of protection when
carrying out certain transactions online. It will also allow us to provide improved services on the
Internet Bank in future. Card Reader Security will replace your Security Questions, although there'll
be no change to the way you sign on to the Internet Bank.
A Card Reader is a device which is battery powered and works independently of your Pc. It doesn't
hold any personal information. Pleasekeep it in a safe place, as you may be charged if you need a
replacement.
What to do next
This improved security measure will start automatically within the next two to three weeks. You'll
be informed when Card Reader Security is live via the Welcome Screen on the Internet Bank. The
Internet Bank will then prompt you to use your FlexAccount Visa debit card and the Card Reader
when you carry out certain transactions online. Pleasenote that you won't be able to proceed with
that transaction unless you use your FlexAccount Visa debit card and Card Reader.
Your Internet Banking terms and conditions have changed and now include a section on use of
the Card Reader. These new conditions can be found via the Sign On page of the Internet Bank at
www.nationwide.co.ukand selecting 'Terms and Conditions'. Pleaseread these conditions as
you'll be bound by them when you use the Card Reader.
We're sure you'll find your new Card Reader easy to use, but if you do have any questions or simply
want to know more, please visit www.nationwide.co.uklsecurity
Yours sincerely
From that I take it that there will be some sort of announcement when it applies to my (each) account! Have you seen one on your account yet?
I have just been on the NW site to have a look and although it tells me that they going to start it doesn't say it has!
Surely they must make sure everyone has got a card reader before they bring this in across the board!
It was quite interesting as I found out that you can use any card reader from any bank at any time all you need is the pin for that card, so really I only need one reader for all banks (not that I have that many bank accounts)
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