Lettre recommandé avec acuse REFUSED

French Satellite TV, French Internet and Telephone

Lettre recommandé avec acuse REFUSED

Martinwatkins 03/05/2008, 9:34
My tussle with Club Internet just gets better and better.

Having asked them for a resiliation now that my year's engagement is finished, I thought that I'd better confirm it in writing.   I also thought that - as Club Internet are in the process of merging with Neuf - that I'd check the correct address for resiliation.

Unwilling to phone their numero surtaxé I rang the "office" number and asked for the address.   A grumpy woman said I'd have to ring the numero surtaxé.   I told her in no uncertain terms that I was damned if I was going to waste more money on them for such a simple request,   and she rather ungraciously gave me the address.

So I prepare my lettre de resiliation (thanks to Clair's template), take it to the Post Office, pay my €4.40 and ....

This morning, Ladies and Gentlemen, it is delivered back in person by our factrice,   motif "refusé".

Quite quite magnificent.   €4.40 wasted.

Luckily - and to be fair to CI - I had by this time also received an email confirming the date of resiliation following the original phone call so I'm "in the clear", but I can honestly see why anglo-saxons get so absolutely desperate with the so-called service offered by companies such as CI.   It is quite beyond me how French consumers allow themselves to be treated so shabbily by companies.

But as I say, only my anglo saxon view of the matter!

Re: Lettre recommandé avec acuse REFUSED

Jane and Danny 03/05/2008, 9:38

Was there a reason for the refusal marked on the letter?

Danny

specialist flute repair

Re: Lettre recommandé avec acuse REFUSED

BJSLIV 03/05/2008, 9:55

Perhaps your reluctant woman deliberately gave you a wrong address......

The database of resiliation addresses at ariase (http://www.ariase.com/fr/guides/resiliation.html ) gives their address as

Club Internet
Service Client
11, rue de Cambrai
75927 Paris Cedex 19

Is that the one she gave you?

Re: Lettre recommandé avec acuse REFUSED

Martinwatkins 03/05/2008, 12:14
No, she said the 11 rue de Cambrai was no longer used.

The motif was just "refusé".

As I say, there's no real harm done as I have the email confirming the resiliation, it's just "rage over a lost penny" syndrome and the sheer incompetence of CI/Neuf!!

I have more or less calmed down now, I've now transferred my energies to fighting for an English friend who has been without a phone service for six weeks.

Honestly, I reckon I could earn a living doing this sort of thing, FT's 1013 SAV line promised an eight minute wait, actually 26 minutes in the end.

Laters - sorry, should have said thanks to you both!

Re: Lettre recommandé avec acuse REFUSED

J.R's gone native 03/05/2008, 13:36

Martinwatkins wrote:
My tussle with Club Internet just gets better and better.

I had by this time also received an email confirming the date of resiliation following the original phone call so I'm "in the clear",

Or so you think!

I hope that you will not regret that precipitous comment if in six months time they are still taking your money Devil [6]

Ne laissez pas les bâtards écrasent-vous!

Re: Lettre recommandé avec acuse REFUSED

Martinwatkins 03/05/2008, 13:58
Wise words. Unfortunately.

Again, the Direct Debit Guarantee Scheme in the UK looks like inspired legislation compared to "faire opposition".

I may waste another €4.40 and write to the 11 rue de Cambrai address.

What was the latin for that phrase. I know irrumator came into it.

Re: Lettre recommandé avec acuse REFUSED

J.R's gone native 03/05/2008, 14:15

Illigitamus non tatum carborundum or something like that?

Actually I am pretty uncertain of my conjugation of my French version

Re: Lettre recommandé avec acuse REFUSED

BJSLIV 03/05/2008, 14:40

No, she said the 11 rue de Cambrai was no longer used.

Sounds a bit funny to me. I know this is French customer service we are talking about, but you would expect any half decent company to set up mail redirection for a decent period after a major change?

Re: Lettre recommandé avec acuse REFUSED

Martinwatkins 03/05/2008, 16:24
Absolutely agreed.   If I'm charitable I could put it down to the fact that the organisation is perhaps in complete turmoil during the merger.

I never found a postal address on their website,   but then I'd lost the will to live quite early on in my search.

I'll just be glad to be shot of them,   I'll leave others to draw their own conclusions about Neuf.

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