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16/05/2008, 23:22 Acoustic Joined on 16/05/2008 North Dordogne Posts 19 Tele2 Is there anyone here using a Tele2 box and receiving/sending emails via Outlook as opposed to Outlook Express please? We received our Tele2 box today and after an initial fight to get the telephone line signed over and activated everything seemed to be going well.  We are now online with Broadband and can download all our various email accounts from other ISPs.  Unfortunately we can't send anything.  Normally this just entailed changing the SMTP account info and leaving the POP information with the original email provider's details.  I've looked at the Tele2 site and it also suggests altering the outgoing port from 25 to 587 but this does not fix the problem.  With a previous ISP we needed to enter additional information in the authentification box but I can't seem to come up with the right combination of account and password if this is the case.  There seem to be a very long list of name and passwords, noms du compte, etc, etc.  Iwas even given one string of numbers beginning eu with a password which I have not needed for anything at all and which does not work for this particular problem either.  I have a new email address which they have created for me PLUS a nom du comte which is different again. It appears I could ask for Outlook Express to be automatically configured but Outlook doesn't seem to be included in this offer.  I've accepted and had the Tele2 account apparently set up on Outlook Express but I'm unable to even find this program in the computer and as soon as I accept Outlook asks me if I want to transfer the new account in.  It does this but without the right settings!  Having spent all day at this I'm now running out of ideas and would hate to think I will spend my life going on to various ISP websites to send my emails.  Is ther anyone who has had a similar experience who give me some clues please?     Report

17/05/2008, 8:21 Jane and Danny Joined on 23/08/2004 near Cahors, 46 Posts 700 Re: Tele2 You don't say what system you are using. If it is XP, you can find Outlook express in C\program files\outlook express and click on msimn I suspect you have Windows Vista and in that case Outlook express has been replaced by windows mail. If so, have look at this page for some info http://www.d3corp.com/pdf/Windows-Mail-IMAP-Setup.pdf If you want, you can choose which program is the default mail program and then import into Outlook from that. This might be one way round your problem In XP, Click on Start and right click on Internet explorer and choose internet properties. Click on the programs tab at the top and select outlook express. For Vista, see this page  Danny specialist flute repair    Report

17/05/2008, 8:25 Acoustic Joined on 16/05/2008 North Dordogne Posts 19 Re: Tele2 Thanks for that and I'll look at it a bit later this morning.  Sorry, I forgot the System info.  It is in fact XP Pro.  I have Vista on my laptop and haven't quite got my head round it yet!    Report

17/05/2008, 8:28 Keith CHANNING Joined on 22/11/2007 northern Puy-de-Dôme Posts 52 Re: Tele2 Perhaps you could allow it to configure Outlook Express, then look at the settings it has put into OE and put the same entries in Outlook - or import the account settings If you want to make an apple pie from scratch, you must first create the universe. - Carl Sagan http://www.beaugut.com    Report

17/05/2008, 11:15 Keith CHANNING Joined on 22/11/2007 northern Puy-de-Dôme Posts 52 Re: Tele2  Jane and Danny wrote: You don't say what system you are using. If it is XP, you can find Outlook express in C\program files\outlook express and click on msimn Or hold down the Windows key, press R then enter msimn in the box If you want to make an apple pie from scratch, you must first create the universe. - Carl Sagan http://www.beaugut.com    Report

17/05/2008, 14:15 Acoustic Joined on 16/05/2008 North Dordogne Posts 19 Re: Tele2 Thanks for the assistance here.  I found Outlook Express BUT it seems I am no further forward!  The new tele2 email addresses had in fact been configured there as Tele2 had said but they don't work on send either.  There is an ongoing request for account name and password which suggests the ones it entered itself are wrong.  I've exported them over into Outlook (and in fact vice versa) and none of them will send.  The info sheets I have printed out confirm the Nomme du Compte they have used in the set up although they seem to have added @tele2.fr on the end. Taking that extra bit out makes no difference either way.  If anyone is able to check via a working Tele2 Outlook/Outlook Express set-up it is a string of 3 groups of four lower case mixed numbers and letters divided by hyphens. Has anyone any further suggestions please?  Otherwise it will be a very tortuous conversation with an engineer at Tele2 on Monday.  They seem to rattle off at hyperspeed talking about acronyms which puzzle me so I'm not sure I will ever get to the bottom of this that way - my French is probably never going to be up to the job.    Report

17/05/2008, 16:53 sueyh Joined on 06/10/2004 62 Posts 181 Re: Tele2 Go in through the tele2 website then access tele2 emails via WEBMAIL, using email address and password.    Report

17/05/2008, 17:06 Jane and Danny Joined on 23/08/2004 near Cahors, 46 Posts 700 Re: Tele2 HAve a look on the tele2 assistance pages here to double check the setup with outlook express Danny specialist flute repair    Report

17/05/2008, 17:09 Acoustic Joined on 16/05/2008 North Dordogne Posts 19 Re: Tele2 Thanks for the suggestion.  This is the "easy" way Tele2 suggest and I agree it works fine.  However it also means that I can't access our other emails from other ISPs without doing the same with each of their sites.  I need to use Outlook or Outlook Express to do this as an "all in" operation and it's pretty crucial that I should be able to to. I suspect I will be phoning the engineer on Monday - I'm practising the phrases already...    Report

17/05/2008, 17:20 ErnieY Joined on 05/12/2006 Nr Prayssac (Lot) Posts 2,952 Re: Tele2 Just a passing observation and not a lot of help with your Outlook problem I'm afraid but do you really need to be tied to an ISP email address ? Personally I learnt my lesson on that score when with BT in UK and now would never use anything other than web based email such as Yahoo/Gmail/GMX etc. or email coupled to a registered domain name   My doctor said one drink per day, I can live with that !    Report

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