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French Satellite TV, French Internet and Telephone
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 07/05/2008, 18:41
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Belle
Joined on 05/03/2008
Posts 108
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As well as our fixed F/T line we have a phone line with our computer, for some unknown reason it has been diconnected,we went to F/T today to report it only to be told. can't help ring this number, the number was the english speaking help line, when we got through we were told to ring another number, which just has a message , as our french isn't up to speed, we were wondering if there is anything we can do ourselves to reconnect, the lady in the F/T shop did say it shouldn't be disconnected and she did'nt know why it was. Any suggestions please.
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07/05/2008, 18:51
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spg
Joined on 23/08/2004
Southern Morbihan 56
Posts 1,047
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 Belle wrote: | | As well as our fixed F/T line we have a phone line with our computer, for some unknown reason it has been diconnected |
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Has your line really been disconnected or is it just not working properly?
Have you reset the Livebox - presuming this is what you have?
Failing that have you unplugged everything - including the FT line - paused, then reconnected everything?
I would do this first and then see what happens - occasionally outages happen with little rhyme or reason as to why and it is necessary to reset or reconnect.
Sue
Computing - it's another world
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07/05/2008, 19:48
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Belle
Joined on 05/03/2008
Posts 108
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hello sue we have done all that you suggested but still nothing, when we dial this phone from our fixed line, the message says something along the lines numero terminated then she says internet. when we pick the phone up we can hear an engaged tone
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08/05/2008, 11:19
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spg
Joined on 23/08/2004
Southern Morbihan 56
Posts 1,047
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| Belle wrote: | | hello sue we have done all that you suggested but still nothing |
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Sorry to hear that; here are some other things to try quoted from the following thread:
http://www.completefrance.com/cs/forums/1/1095533/ShowPost.aspx#1095533
quote by Panda:
**...yes the telehone line does go down occasionally and you need to log on to the livebox and re-enable the telephone service. Orange say that for some reason the service doesn;t recognise your login credentials so by logging in via the live box you are re-entering them. How to re-enable is in your handbook...**
There are other useful suggestions there too.
Sue
Computing - it's another world
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08/05/2008, 11:57
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Belle
Joined on 05/03/2008
Posts 108
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thankyou again sue, hubby is now trawling the hand book, stay floating in-case I need you again
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08/05/2008, 14:06
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Belle
Joined on 05/03/2008
Posts 108
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Sue still no luck we have clicked on the above, and get up the relevent page, but can find nothing that lets us reactivate the phone. Sorry about all this.
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08/05/2008, 15:11
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spg
Joined on 23/08/2004
Southern Morbihan 56
Posts 1,047
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| Belle wrote: | | Sue still no luck .... Sorry about all this. |
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There is nothing to feel sorry about - I am only sorry that you are lumbered with me as everyone else who might know the anwer to your problem is off enjoying themselves.
So to recap, you have the page online where a list of options is shown and the 'phone over internet' box shows it to be enabled?
Then try reading the posts on the following thread especially the posts by Jane and Danny.
http://www.completefrance.com/cs/forums/951369/ShowPost.aspx
There is also a help section, in English, on the equivalent UK Orange site http://www.orange.co.uk/
Failing all else then it might be that your Livebox has developed a fault and you will need to contact Orange and ask for a replacement.
Sorry I cannot be of more help.
Sue
Computing - it's another world
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08/05/2008, 16:07
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Belle
Joined on 05/03/2008
Posts 108
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me again sue, the 'phone over internet box' is saying deactivated, have looked on jane and danny thread and all that they were saying to do, we can't find, none of the boxes are showing, anyway please don't worry about us anymore, I can't tell you what a help you have been, thankyou so much for your time, and patience, we are at a loss of what to do next, F/T shop were unhelpful as was the english help line, anyway thank you again
Best wishes ------Belle
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08/05/2008, 16:27
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spg
Joined on 23/08/2004
Southern Morbihan 56
Posts 1,047
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| Belle wrote: | |
the 'phone over internet box' is saying deactivated, have looked on jane and danny thread and all that they were saying to do, we can't find, none of the boxes are showing, |
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Sorry Belle I misunderstood your previous post - I thought you were saying that the 'phone over internet' box was enabled. However if the box says it is not activated then I can perhaps talk you through what you need to do to activate it.
Sue
Computing - it's another world
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France Forum » Living » French Satellit... » Re: disconnected phone
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